Frequently Asked Questions

Συχνές ερωτήσεις

Does WATT+VOLT supply electricity all over Greece?

WATT + VOLT supplies electricity in the Hellenic interconnected grid that includes continental Greece and interconnected islands (e.g. Ionian Islands, Skiathos, Skopelos, Alonnisos, Andros, Tinos, Thasos, Kythira, Salamina, Aegina, Hydra, Poros, Spetses etc). For islands that are not interconnected with continental Greece, the exclusive supplier is PPC, in accordance with the law.

Why being a part of WATT+VOLT's network could be an advantage for me?

Our vision is to offer to every greek consumer, integrated electricity services. Customers can save up to 12% of their electricity consumption cost, depending on the selected program or package.

Can i negotiate electricity charges?

In the case of Low Voltage supplies, prices are determined and publicized. In the case of Medium Voltage supplies, they are calculated individually. If a customer owns multiple meters, then WATT+VOLT can apply an individual discount policy.

How often will I receive my bill?

The billing frequency follows a monthly, bimonthly or/ and 4-month basis, depending on the Program / Package the meter belongs to. Low Voltage customers usually receive an ON ACCOUNT bill every two months and a SETTLEMENT bill every 4 months. The best is for you to submit your meter reading every month so that we are able to send you Settlement Biils every month. This way, you have the possibility to know exactly the amount you have to spend every month for electricity charges and you can easily manage your budget.

Why is the discount calculated only on energy consumption charges and not on the total amount of the electricity bill?

The total value of the consumption bill has four parts:

(a) the electricity consumption charge;
(b) regulated charges, which are the Transmission System Usage Charge, the Other Transmission System Charges, the Distribution Network Usage Charge and the Services of General Interest;
(c) taxes and duties, which are the Special Renewable Energy Sources duty, the Special Consumption Tax and Custom User Fees (DETE); and
(d) charges for third parties, which comprise the Municipal Duties and the Immovable Property Duty.

WATT + VOLT can offer discounts only on the first category of charges because the others are fixed for all Suppliers and are issued and imposed by Ministerial Decisions and are paid by WATT + VOLT to Public Authorities (i.e. DESMIE, customs etc) after being collected through the electricity bill.

How many bills will I receive as soon as i switch to WATT+VOLT?

As soon as you become a WATT+VOLT customer, you will receive a single bill including all charges applied in an electricity bill.

In which ways will I receive my bill?

You will receive it by post in hard copy. If you wish, the bill can be sent in your e-mail in a PDF file or you can see it online in our mywatt platform where you can monitor everything about your energy consumption.

Where and in what ways can i seetle my bill?

You can settle your bills via mywatt online services, at all branches indicated on the bill, at any Hellenic Post Office branch, by Direct Debit, via web or phone banking, or by a single phonecall contacting our Customer Support.

How can i change my electricity provider?

The procedure is simple: The only thing required is to fill in an Application Form and submit it to us along with the last settlement bill of PPC or any other electricity supplier.
No charge or change of the existing meters or network is required.

What is the "Customer Succession" procedure?

“Customer Succession” is the procedure that the customer must follow, in order to declare to the Supplier that the user of a property installation is going to change so that the consumption bills are properly issued according to the contract entered into by and between them. Examples of cases requiring such a change are:

a) in the case of property leasing, when the tenant is the user of the property and also the electricity consumer, while the property owner is the renter/ owner;
b) when the property’s use is granted to a person other than the owner whose name is written on the electricity bill; or
c) when the property is sold or its ownership is transferred.

It is necessary to state the change of the user of the meter, so that all bills shall be issued in the consumer’s name who is liable before the Supplier for paying the electricity bills in accordance to the contract signed by this consumer and not in the name of the previous user or owner. If the new user of a property (e.g. new renter or owner) wishes to change his electricity Supplier (be represented by WATT + VOLT), he/she must apply the procedure of Succession of Customer implementing the following simple steps:
Step 1. The respective Electricity Supply Application is submitted to WATT + VOLT.
Step 2. Additional documents must be produced along with the Supply Application, in order to justify that the user has the right of use of the said property, such as attested lease, purchase contract, authorisation, solemn declaration etc.
Step 3. The name of the previous Customer must be stated on the Electricity Supply Application (as shown in the last electricity bill for the property) and be noted that the subject is “Customer Succession”.
Attention: In any case, if the validity of the Installation Solemn Declaration of the property issued by a private electrician has expired, then the owner of the installation shall submit an updated Installation Solemn Declaration to the Network Operator (DEDDIE) within a reasonable period of time. It is reminded that the Installation Solemn Declaration is required for reasons of safe operation of the property’s electrical installations. If the property’s installation does not have an updated Installation Solemn Declaration, then the Network Distribution Operator has the right to disconnect it.

Is there a telephone number I could contact for further questions?

The customer can call the company’s telephone number 18383 from 9 am to 9 pm, in order to talk to a representative of the Customer Support Department, who will provide information about the services, products and the pricing policy of WATT + VOLT.

What is the duration of an Electricity Supply Contract?

The duration of the Electricity Supply Contract is indefinite. The customer, nevertheless, is entitled to terminate it without any additional charges. This termination becomes active 45 calendar days after its submission date.

What happens to the deposit guarantee i was charged by my previous energy provider?

The deposit guarantee is returned by the PPC in the final settlement bill by setting it off. The customer then pays the exact amount of the deposit guarantee to WATT + VOLT with the first electricity bill sent by WATT + VOLT.

Until i switch my meter to WATT+VOLT, is there any possibility of power cut or damage?

There is absolutely no power cut, even for one minute, because the representation change happens on an accounting basis. There will only be a change at some entries in the Network Operator’s files and the customer’s representation changes automatically. The Network Division (DEDDIE) shall continue to be responsible for the sound and smooth operation of the network and the uninterrupted supply of all consumers, as before.

Who is responsible to attain my meter readings?

The responsibility of measurements for low-voltage meters is borne by the Network Division (DEDDIE) as before. These measurements are sent by the Network Operation Division directly to WATT + VOLT, who will proceed to the billing according to these measurements.

If I object to the meter reading shown in my bill, who may i get in touch with?

In this case, the customer must send a written complaint to WATT + VOLT stating that he/she questions the result of the measurement. WATT+VOLT is committed to check the matter and send the customer’s complaint to the Network Operation Division for investigation. Then, the customer shall be informed about the response of the Network Operation Division on the matter.

Is there any possibility that the Network Operator (DEDDIE) shall distinguish the customers of another Supplier and proceed to their power cut?

No. Since the National Electricity Distribution Network is common for all suppliers and consumers, there is no selective distinction and separation among the customers by the Network Division (DEDDIE).

About Energy Supply

When was the retail electricity market liberated in Greece?

In accordance with the European Legislation, the liberization og the Greek Electricity Market was legislated on December 22nd 1999. By 2001, the first private companies had already entered the market and began their operations enabling the Greek consumers for the first time to choose freely between a number of electricity providers.

What is RAE?

The Regulatory Authority for Energy (RAE), which was set up in July 2000, is an independent administrative authority assigned with the task of monitoring the energy market, as it develops – so univocally in the Greek market – and its operation and development compared to foreign energy markets, and in particular the ones with which it is interconnected. RAE was established by L. 2773/1999, in the framework of harmonization with the directives 2003/54/EC and 2003/55/EC for electricity and natural gas. By the above law, its internal regulation (P.D. 139/01), and mainly by the amendments of L. 2773/1999 that followed, RAE has acquired the competency of monitoring and controlling all sectors of the energy market, namely, electricity generation from conventional fuels, renewable energy sources and natural gas. Furthermore, RAE has specific responsibilities regarding the oil products market. (Source: RAE website).

What is the role of HOEM?

HOEM (Lagie) is the Hellenic Operator of Energy Market. WATT + VOLT purchases wholesale energy from the energy pool in order to subsequently provide it to its customers. HOEM charges are calculated based on the System Marginal Price.
HOEM is a limited company, 100% state-owned.

What is the role of IPTO?

IPTO (ADMIE) is the Independent Power Transmission Operator. IPTO performs the duties of System operation maintenance and development so as to ensure Greece’s electricity supply in a safe, efficient and reliable manner. IPTO also undertakes the clearing of divergences in the wholesale market.
IPTO is a limited company 100% owned by PPC.