VULNERABLE CUSTOMERS AND SOCIAL TARIFF

General informations and frequently asked questions concerning vulnerable clients and social tariff.

GENERAL INFORMATIONS

The Social Tariff has been established by virtue of Ministerial Resolution no.D5-IL/B/F29/16027/6.8.10 issued by the Ministry for Energy and Climate Change, and it aims at protecting groups of Vulnerable Consumers. You can read the full texts of these resolutions here.

Ministerial Resolution on 06/09/2010

Ministerial Resolution on 28/03/2011

Ministerial Resolution on 23/01/2013

Categories and Rates of the Social Tariff

The Social Residential Tariff is divided into 2 categories (Social Residential Tariff I and II, respectively). Inclusion to these categories is based on the netted tax returns.

Social Residential Tariff I:

PERSONS WITH LOW INCOME, which signifies persons with an annual family income lower than €12.000 (or equal to this amount), which is added by €3.000 for each child from the first 2 children of the family.

PARENTS OF THREE-CHILD FAMILIES with an annual family income lower than €23.500 (or equal to this amount).

Social Tariff II:

PERSONS WITH DISABILITY of 67% or more and with an annual family income lower than €23.500 (or equal to this amount).

LONG-TERM UNEMPLOYED PERSONS for have been unemployed for a period of more than 6 consecutive months, and with an annual family income lower than €12.000 (or equal to this amount), which is added by €3.000 for each child from the first 2 children of the family.

PERSONS REQUIRING ENERGY-CONSUMING LIFE SUPPORT, or persons who are responsible for dependent family members whose life depends on using energy-consuming medical devices, with an annual family income lower than €30.000 (or equal to this amount).

Requirements for allocation of Social Residential Tariff

PERSONS WITH LOW INCOME

Such persons are included in this Tariff provided that the following requirements are met:

– The electricity is for the main residence

– The electricity supply connection is registered to the name of the beneficiary or the name of the beneficiary’s spouse

– The annual family income is lower than €12.000 (or equal to this amount), which is added by €3.000 for each child from the first 2 children of the family.

The Social Residential Tariff rates are applied for the total daily consumption, provided that the total daily consumption for the standard four-month period is more than 200 kWh and less than or equal to 1.500 kWh. If the four-month consumption falls outside these limits, the rates of total consumption will be those of the current applicable residential tariff.

PARENTS OF THREE-CHILD FAMILIES

Such families are included in this Tariff provided that the following requirements are met:

– The electricity is for the main residence

– The electricity connection is registered to the name of the beneficiary or the name of the beneficiary’s spouse

– The person applying is a parent of three children with an annual income lower than the amount of €23.500 (or equal to this amount).

The Social Residential Tariff rates are applied for the total daily consumption, provided that the total daily consumption for the standard four-month period is more than 200 kWh and less than or equal to 1.700 kWh. If the four-month consumption falls outside these limits, the rates of total consumption will be those of the current applicable residential tariff.

PERSONS WITH DISABILITIES

Such persons are included in this Tariff provided that the following requirements are met:

– The electricity is for the main residence

– The electricity connection is registered to the name of the beneficiary or the name of the beneficiary’s spouse

– The person applying is a person with a disability of 67% or more, or a person who is responsible for dependent family members with disability of 67% or more.

– The annual family income is lower than the amount of €23.500 (or equal to this amount), regardless of the declared number of family members with disability (67% or more).

The Social Residential Tariff rates are applied for the total daily consumption, provided that the total daily consumption for the standard four-month period is more than 200 kWh and less than or equal to 1.700 kWh. If the four-month consumption falls outside these limits, the rates of total consumption will be those of the current applicable residential tariff.

LONG-TERM UNEMPLOYED PERSONS

Such persons are included in this Tariff provided that the following requirements are met:

– The electricity is for the main residence

– The electricity connection is registered to the name of the beneficiary or the name of the beneficiary’s spouse

– The person applying is unemployed for a period of at least 6 consecutive months, with an annual family income lower than the amount of €12.000 (or equal to this amount), which is added by €3.000 for each child from the first 2 children (not including any income from salaried services provided by the unemployed person during the period prior to unemployment).

The Social Residential Tariff rates are applied for the total daily consumption, provided that the total daily consumption for the standard four-month period is more than 200 kWh and less than or equal to 1.500 kWh. If the four-month consumption falls outside these limits, the rates of total consumption will be those of the current applicable residential tariff.

PERSONS REQUIRING LIFE SUPPORT

Such persons are included in this Tariff provided that the following requirements are met:

– The electricity is for the main residence

– The electricity connection is registered to the name of the beneficiary or the name of the beneficiary’s spouse

– The person applying is a person who requires energy-consuming life support, or cares for dependent family members who require energy-consuming life support

– The annual family income is lower than the amount of €30.000 (or equal to this amount).

– Inclusion requires a certificate of use of energy-consuming device necessary for the patient’s life, and such certificate must be issued by the State insurance organization of the beneficiary. A similar certificate issued by a State hospital is required if such persons are uninsured (inclusion requires the reference number of the certificate issued by the State insurance organization of the patient, which certifies the need for residential use of life support device necessary for the life of the patient. If the patient is uninsured, then inclusion requires the reference number of the similar certificate issued by a State hospital).

The Social Residential Tariff rates are applied for the total daily consumption, provided that the total daily consumption for the standard four-month period is more than 200 kWh and less than or equal to 2.000 kWh. If the four-month consumption falls outside these limits, the rates of total consumption will be those of the current applicable residential tariff.

Read the Social Tariff Rates (in Greek).

FREQUENTLY ASKED QUESTIONS

 

On which date will the Social Residential Tariff become effective on the electricity bills for my residence?

Once all necessary procedures are complete (completion of review of information by the competent authorities (Ministry of Finance, Manpower Employment Organization – OAED), you must sign the Application for Supply of Electricity and submit all the above documents within ten (10) working days. Your representation will become effective in thirty (30) days, when your first actual consumption bill will be issued for your total daily consumption.

If I move to a new address, will the Social Residential Tariff be automatically allocated to my new residence?

No, once your tax return is netted, you must file a new application for inclusion to Social Residential Tariff for your new residence.

I qualify for inclusion to the Social Residential Tariff, but the electricity supply for my main residence is not in my name.

In the case of spouses filing a joint tax return, there is no need to change the name in the electricity bill from one spouse to the other, regardless of which spouse is the beneficiary.

In all other cases, if you wish to file an application for inclusion to the Social Residential Tariff, prior to filing this application you must first change the name of the supply account for your main residence, in order for bills to be issued in your name.

It should be noted that there is no requirement to submit a Solemn Declaration by the Installation Electrician when signing the Supply Contract. However, such declaration may be required by the relevant Network Service (HEDNO S.A.) in application of the legislation in force.

I have been included in the nighttime (off-peak) tariff. Does the allocation of the Social Residential Tariff take into account the total four-month consumption?

No. The Social Residential Tariff applies only to daytime consumption, therefore your nighttime consumption is not taken into account for the highest four-month consumption limit per vulnerable population group.

My rates are those for families of multiple children, do I also qualify for the Social Residential Tariff?

It is impossible to allocate two special tariffs to a single beneficiary.

Can I also apply for inclusion to the Social Residential Tariff for my holiday home?

No. According to the Ministerial Resolution, the Social Residential Tariff is strictly allocated to a beneficiary’s main residence, which is annually declared in the tax return. Therefore, it cannot be allocated to holiday homes.

When is the period for filing applications for inclusion to the Social Residential Tariff?

Applications can be filed throughout the year to the competent authorities. However, since the Social Residential Tariff does not apply retroactively, if the requirements for inclusion are met, then it is applied for the remainder of the year after the application is filed, and after the requirements have been reviewed by the competent authorities.

How can I apply for inclusion to the Social Residential Tariff?

All consumers who qualify for inclusion to the Social Residential Tariff can submit their applications through the website of HEDNO S.A. (at www.deddie.gr), regardless of their Electricity Supplier of choice. The Social Residential Tariff becomes effective on January 1st of each year, when the competent authorities (Ministry of Finance, Manpower Employment Organization – OAED) conclude their review of applications.

All persons who file their applications from October 1st to December 15 and their applications are subsequently approved become beneficiaries of the Social Tariff from the beginning of the next year.

Applications are received throughout the course of each year and if, upon conclusion of the review by the competent authorities, it is found that the requirements for allocation of the Social Tariff are met, the Tariff will then be applied for the remainder of the year.

However, since the application of the Social Residential Tariff is not retroactive, if the criteria for inclusion are met, the Tariff will then apply for the remainder of the year after the date of filing the application, and after the inclusion requirements have been reviewed by the competent authorities.

What will happen if during a four-month period I exceed the consumption limit set by the Social Residential Tariff?

If you are included in the Social Residential Tariff in the categories of Persons of Low Wage, Parents of a Three-Child Family, Persons with Disability or Unemployed Persons, if you exceed the consumption limit for your category during a four-month period, then you will not be allocated the Social Residential Tariff for that particular four-month period, and the rates applied to your consumption will be the regular rates for your four-month consumption, which are the residential tariff rates for consumption in which you are included.

If you fall to the category of persons who require life support, and if you exceed the consumption limit for this category (2.000 kWh), then the rates of the Social Residential Tariff will apply up to 2.000 kWh. Any consumption other than this limit will apply the regular residential rates, as they are in force on each occasion.

What should I know in order to file an application for allocation of the Social Residential Tariff?

The process of applying for the Social Residential Tariff requires the following:

  1. A recent electricity bill issued in your name
  2. Knowledge of the Electronic Payment Code and the Number of the Bill (they are written on the front page of the bill)
  3. Knowledge of the details of your main residence (exact address of property)
  4. Knowledge of your personal details:

– Identification card or passport number

– Tax Registration Number and Tax Registration Number of spouse (if you are married)

    1. For persons requiring energy-consuming life support, it is necessary to have an additional certificate of use of energy-consuming device necessary for the patient’s life, issued by the insurance organization of the beneficiary. If the beneficiary is uninsured, a similar certificate must be issued by a State hospital.

Is the Social Residential Tariff allocated regardless of the total amount of my four-month consumption?

The limits per category of vulnerable population group are fully described in the requirements for allocation of the Social Residential Tariff.

Must I file a new application for inclusion to the Social Residential Tariff every year?

If you have been included to the Social Residential Tariff for one year, then you will automatically be included to the Tariff for the next year. Therefore, no new application is required. If, however, there are changes in the details of the initial application, then such changes must be declared. In the opposite case, if the review by the competent bodies (Ministry of Finance, Manpower Employment Organization – OAED) proves that you no longer qualify for inclusion to the Social Residential Tariff, then the allocation of the Tariff will be interrupted.

The above provision excludes beneficiaries from the category of “Persons requiring life support”, who are required to file a new application each year.

All beneficiaries must keep the original document of the certificate for as long as they are included in the Social Residential Tariff, and they must also submit it in any case of inspections. The existence and accuracy of what is contained in the details of the initial solemn declaration can be cross-referenced by the competent services based on the records kept by other services.