CUSTOMER CARE

If I object to the meter reading shown in my bill, who may i get in touch with?

In this case, the customer must send a written complaint to WATT + VOLT stating that he/she questions the result of the measurement. WATT+VOLT is committed to check the matter and send the customer’s complaint to the Network Operation Division for investigation. Then, the customer shall be informed about the response of the Network Operation Division on the matter.

Is there a telephone number I could contact for further questions?

The customer can call the company’s telephone number 18383 from 9 am to 9 pm, in order to talk to a representative of the Customer Support Department, who will provide information about the services, products and the pricing policy of WATT + VOLT.

When two persons file a joint tax return, in whose name must the electricity bill be issued?

In the case of spouses filing a joint tax return, any spouse can be the beneficiary of the Social Residential Tariff, therefore the electricity bill can be issued in either name.

Who should I inform in the event of final interruption of electricity supply?

You should contact WATT+VOLT’s Customer Service Department at 18383 (from 09:00 a.m. to 21:00 p.m. during the week, on Saturdays and on holidays) in order to declare the interruption and receive the relevant certificate of non-supply of electricity for your property.

After the electricity is finally cut off, you must submit this certificate to your Municipal Authorities in order to inform them that the property is no longer supplied with electricity.

In cases of Application of Final Settlement, the tenant of the property must similarly inform the owner and follow the same procedure.

How can I apply for a change in the address of delivery of bill?

You must fill in the APPLICATION FORM and send it via fax to 210-3619835 or via e-mail to [email protected].

Download the APPLICATION FORM.