BILLS AND CHARGES

Can i negotiate electricity charges?

In the case of Low Voltage supplies, prices are determined and publicized. In the case of Medium Voltage supplies, they are calculated individually. If a customer owns multiple meters, then WATT+VOLT can apply an individual discount policy.

How many bills will I receive as soon as i switch to WATT+VOLT?

As soon as you become a WATT+VOLT customer, you will receive a single bill including all charges applied in an electricity bill.

How often will I receive my bill?

The billing frequency follows a monthly, bimonthly or/ and 4-month basis, depending on the Program / Package the meter belongs to. Low Voltage customers usually receive an ON ACCOUNT bill every two months and a SETTLEMENT bill every 4 months. The best is for you to submit your meter reading every month so that we are able to send you Settlement Biils every month. This way, you have the possibility to know exactly the amount you have to spend every month for electricity charges and you can easily manage your budget.

In which ways will I receive my bill?

You will receive it by post in hard copy. If you wish, the bill can be sent in your e-mail in a PDF file or you can see it online in our mywatt platform where you can monitor everything about your energy consumption.

Where and in what ways can i settle my bill?

You can settle your bills via mywatt online services, at all branches indicated on the bill, at any Hellenic Post Office branch, by Direct Debit, via web or phone banking, or by a single phonecall contacting our Customer Support.

Why is the discount calculated only on energy consumption charges (competitive charges) and not on the total amount of the electricity bill?

The total value of the consumption bill has four parts:

(a) the electricity consumption charge;
(b) regulated charges, which are the Transmission System Usage Charge, the Other Transmission System Charges, the Distribution Network Usage Charge and the Services of General Interest;
(c) taxes and duties, which are the Special Renewable Energy Sources duty, the Special Consumption Tax and Custom User Fees (DETE); and
(d) charges for third parties, which comprise the Municipal Duties and the Immovable Property Duty.

WATT + VOLT can offer discounts only on the first category of charges, as the rest are mandatory, fixed for all Suppliers and are issued and imposed by Ministerial Decisions and are paid by WATT + VOLT to Third Parties(i.e. ADMIE, customs etc) after being collected through the electricity bill.